After-sales hotline
For service feedback, itinerary changes, cancellation or fee questions, call the official hotline with your order details and the items you need checked.
Before contacting us
Order and contract
Prepare the order or contract, travel date and booking name so the service record can be found.
What happened
Explain when and where the issue occurred and the service involved. Keep relevant messages, receipts or photos.
What you need
State what you want checked, adjusted or resolved, and provide a way for staff to contact you.
Provide documents through the channel specified by staff
Provide only the information needed to check your order. Do not send full identity documents, bank-card details or passport numbers in public comments or unfamiliar links.
How concerns are handled
First check the contract, order and services actually provided, then discuss available options and their basis. Fees, changes, cancellation and disputes are handled with reference to the contract and applicable rules; confirm the outcome in writing.
How do I change or cancel a trip?
Contact the hotline as early as possible with the order, travel dates and requested changes. Availability, charges and processing arrangements depend on the specific order and services already arranged.
Who should I contact during the trip?
Contact the staff member responsible for your itinerary first. For further feedback, call the official hotline and explain the issue and assistance needed.